How cancellation works

Cancel at any time before renewal through subscription management or by contacting support@excelscotnorthh.shop. Cancellation stops the next charge; access remains available until the end of the current paid billing period. Deleting a project or not using an allowance does not itself cancel a subscription.

Unused allowances

Subscriptions provide periodic service allowances, not credits, cash, stored value or property. Unused plans, diagrams or recap generations expire at period end, do not roll over and are not separately refundable. Where an output is unsatisfactory, use available regeneration or contact support for delivery assistance.

Refund eligibility

Except where mandatory law requires otherwise, paid subscription periods and completed generations are non-refundable after service access has begun. We review duplicate charges, charges after an effective cancellation, unauthorised transactions, and material service failures. Submit the account email, charge date and reason within 14 days so we can investigate. Approved refunds are returned to the original payment method; provider processing time varies.

Consumer cancellation and digital content

UK and EU consumers may have a 14-day withdrawal right for distance contracts. If you ask for immediate digital service performance during that period, you acknowledge that a proportionate amount may be payable for service already supplied; where separately supplied digital content is delivered immediately after express consent and acknowledgement, the withdrawal right may be lost as the law provides. Statutory remedies for faulty or misdescribed digital content are not limited by this policy.

Payment disputes

Contact support before initiating a payment dispute so we can review billing records and the service provided. We will respond to provider requests with relevant account, consent, subscription and delivery records. This does not restrict rights available through your card issuer or applicable law.

Company and contact

Data controller and service provider: EXCEL SCOTLAND NORTH LTD
Registered office: 3 Rashcrook Farm, Elgin, Moray, Scotland, IV30 8SW, United Kingdom
Email: support@excelscotnorthh.shop
Phone: +44 7700179218